Privacy policy
Privacy Policy
Meet Your respects your privacy. This Privacy Policy explains how we collect, use, process, and share personal information when you visit our website, place an order, upload photos, or contact us.
Information We Collect
We may collect:
• your name, email address, billing information, and order details
• photos and files that you upload for a personalized order
• optional instructions or notes you provide with your order
• payment and transaction information processed through Shopify and payment providers
• device, browser, IP address, cookie, and website usage information
How We Use Your Information
We use personal information to:
• operate our online store
• process payments and orders
• create your personalized memory video
• review the quality of generated results
• deliver your completed digital product
• provide customer support
• prevent fraud and misuse
• maintain the security of our services
• comply with legal obligations
• improve our products and services
How We Use Uploaded Photos
Photos you upload are used to create, review, deliver, and support your personalized order.
We do not publish customer photos or completed videos in public advertising, social media, portfolio materials, or other marketing without separate permission from you.
AI-Assisted Processing
Meet Your uses AI-assisted tools and service providers as part of the video creation process.
Your uploaded photos may therefore be processed by third-party technology, hosting, storage, or AI service providers when necessary to complete your order.
We only use these services as reasonably necessary to provide the service you requested.
Service Providers
Our online store is hosted by Shopify.
We may also use payment processors, hosting providers, cloud storage services, AI-assisted creation services, analytics providers, and other vendors necessary to operate our business and fulfill orders.
These service providers may process information on our behalf according to their own technical and legal requirements.
Data Retention
We retain personal information, uploaded photos, and order-related information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain security, handle disputes, and meet legal or business obligations.
Retention periods used by Shopify and other third-party service providers may be governed by their own policies and technical requirements.
Cookies and Analytics
We and our service providers may use cookies and similar technologies for essential website functions, security, analytics, preferences, and, where permitted, marketing.
Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information.
You may also have rights to object to or restrict certain types of processing.
Children
Our service is not intended for children acting independently.
If an order includes a photo of a minor, the order should be placed by a parent, guardian, or another authorized adult who has the right to provide that photo.
Contact
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us through the Contact page on our website.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.